Refund Policy

Clients are eligible to request a refund upon receiving the initial concepts without any restrictions. However, once changes to the initial draft are requested or the concept is approved, our refund policy becomes void, and we cannot facilitate refund requests. As a customer, you must adhere to the following refund regulations upon signing up:

• If a refund is requested prior to receiving the first design draft, a full refund of the paid amount will be issued, minus a 10% service and processing fee.
• If a refund is requested within 48 hours of placing the order, you will receive a 66% refund of the paid amount, with a 10% deduction for service and processing fees.
• If a refund is requested between 48 and 120 hours after receiving the initial design, you will receive a 33% refund of the paid amount, with a 10% deduction for service and processing fees.
• No refund requests will be accepted if more than 120 hours have elapsed since receiving the initial design. However, if you have any other issues or questions about our services, please contact us, and we will be happy to assist you further.
• If no action has been taken within 30 days of placing an order, you cannot request a refund. If you wish to continue with our services, your design order can be reinstated, but you will be required to pay a specified fee.
• We do not accept any requests for refunds after delivering the final files.
• Once website development is completed or deployed live on the hosting server, we are no longer responsible for processing any refund requests.
• We follow a strict hierarchy, and all refund requests must be made through our support department. We have the sole right to approve or reject refund requests based on individual cases. However, if we detect any violation of the user agreement, we reserve the right to terminate the order without any additional notice.
• Our refund policy applies equally to all our custom packages and individual packages. For example, if you purchase a logo and web design service and approve the logo but later want a refund on the web design service, you can only claim the refund during the initial design phase.
• To request a refund, you must provide a valid reason for withdrawing your order, and the reason must align with the initial brief and any customer feedback given for revisions. A refund will only be approved if the delivered design does not meet the requirements outlined in the brief. However, if you are unsatisfied with the design, you can request further revisions until you are completely satisfied.
• Our money-back guarantee is based on the good faith in which you placed your order. If a customer places the same order with multiple companies in an attempt to claim a refund from any of them, we consider this disloyal behavior. In such a case, we reserve the right to reject your refund request without providing any further justification.
• To ensure that you get the desired results, we ask that you provide feedback at each step and stay involved in the process. If you do not remain involved or provide a justified reason, we may not be able to process a refund request.
• We make every effort to create designs that are 100% unique. However, if you notice any resemblance to an existing design, please request a revision as it may be a coincidence. It is important to note that we are not responsible for any copies made after we have delivered the final product, and we will not refund or compensate for any losses. It is the client's responsibility to copyright their designs and branding.